Shipping policy
Effective August 21, 2026. Orders placed before this date are handled under the policy presented at the time of purchase.
Made-to-order processing
Our hats are made to order and fulfilled by a third-party production partner with facilities in multiple countries. Most orders are produced within 2–5 business days before shipping. Production times are estimates, not guarantees, and may be longer during peak periods or if an order needs review.
Shipping estimates
Transit time begins after production is complete. Typical estimates are:
- United States: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other international destinations: 10–20 business days
The delivery date shown on a product page or at checkout is an estimate and is not guaranteed. Carrier delays, customs processing, weather, and other events outside our control can affect arrival time.
Tracking
We’ll email a tracking link when your order ships. Tracking can take up to 24 hours to begin updating. If your order has not arrived by the estimated delivery date, first check the tracking link, your shipping confirmation, your local carrier or post office, and nearby delivery locations.
For a package that appears lost in transit, contact hello@dadhatterco.com with your order number no later than 30 days after the estimated delivery date so we can investigate.
Address changes and undeliverable packages
Please review your address carefully at checkout. If you notice an error, contact us immediately. We may be able to update an address while an order is still in production, but changes are not guaranteed after fulfillment begins and cannot be made after shipment.
If a package is returned because the address supplied at checkout was incomplete or incorrect, or because the package was unclaimed, the customer is responsible for any reshipping charge. If the return was caused by our error or a confirmed carrier error, we’ll make it right at no additional cost.
Damaged, defective, or incorrect items
Contact hello@dadhatterco.com within 30 days of delivery if your item arrives damaged, defective, misprinted, or incorrect. Include your order number, a description of the issue, and clear photos. Please do not mail the item back unless we instruct you to do so. Approved quality claims will receive a replacement or refund at no additional cost.
Customs and import charges
International orders may be charged duties, taxes, or customs fees by the destination country. These charges are determined by local authorities and are the customer’s responsibility unless applicable law requires otherwise.
Questions
Contact us at hello@dadhatterco.com and include your order number whenever possible.