Refund policy

Effective August 21, 2026. Orders placed before this date are handled under the policy presented at the time of purchase.

30-day return window

You may request a return within 30 days after receiving your order. To be eligible, an item must be unworn, unused, and in the same condition in which it was received, with any original tags and packaging. Proof of purchase is required.

Start every return by emailing hello@dadhatterco.com. If the return is approved, we’ll provide the correct return address and instructions. Items mailed without prior authorization might not be accepted or credited.

Change-of-mind returns

Because each hat is made to order, we don’t receive a refund from our fulfillment partner when a customer changes their mind, selects the wrong color, or prefers a different item. We will still accept eligible returns requested within the 30-day window, but the customer is responsible for return shipping. We do not provide a prepaid label for change-of-mind returns. Original shipping charges are not refundable unless required by applicable law.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, email us within 30 days of delivery with your order number, a description, and clear photos. Please do not return the item unless instructed. Approved quality claims will receive a replacement or refund at no additional cost.

Lost packages

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. Contact hello@dadhatterco.com with your order number so we can investigate.

Exchanges

We don’t process direct exchanges. For a different color or product, request an eligible return and place a separate order after the return is approved.

Cancellations and order changes

Production can begin shortly after an order is placed. Contact us immediately if you need to cancel or change an order. We’ll try to help, but cancellation or changes are not guaranteed after our fulfillment partner accepts the order or production begins.

Refund timing

We’ll notify you after an authorized return is received and inspected. If approved, the eligible amount will be refunded to the original payment method. Financial-institution processing times vary. Contact us if an approved refund does not appear within the timeframe provided in our confirmation.

Applicable rights

This policy does not limit any non-waivable rights available under applicable consumer-protection law.

Questions

Email hello@dadhatterco.com.